SMS Terms and Conditions
LAST UPDATED: FEBRUARY 25, 2025
At Hometown America, we respect your privacy and are committed to providing a transparent and compliant SMS communication experience. This policy outlines the terms our SMS communications, your rights, and how we handle your personal information in compliance with TCR requirements.
CONSENT FOR SMS COMMUNICATIONS
Upon granting consent to receive SMS communications from Hometown America, please be assured that your phone number and SMS consent will remain confidential. We will not sell or share your information with third parties or affiliates. Your phone number and consent will solely be used to facilitate communication with you and will not be disseminated for marketing purposes.
For all methods of obtaining consent, you must review our Privacy Policy, which includes:
- A clear statement that information obtained during the SMS consent process will not be shared with third parties.
- How your consumer information is used, collected, and shared.
TYPES OF SMS COMMUNICATIONS
After obtaining consent, the following types of messages may be sent to you, depending on your interactions with our services:
- Customers and Guests: Updates related to appointments, property details, marketing materials, or other relevant information.
- Appointment Reminders: Reminders about scheduled appointments or events.
- Resource Reminders: Reminders about necessary documents or requirements for closings or other appointments.
- Example Message:
“Hi [Customer Name], this is a reminder about your upcoming appointment with [Business Name] on [Date] at [Time]. We look forward to seeing you!”
To opt out, reply “STOP” to unsubscribe. Message data rates may apply. Messaging frequency may vary. For assistance, reply “HELP.”
HOW TO OPT-IN
You can agree to receive SMS messages from Hometown America during a call made through our website https://www.hometownamerica.com. During the call, you’ll be asked: “Do you agree to receive texts from Hometown America? Message frequency may vary. Message and data rates may apply. Text HELP for help, text STOP to opt-out. See our privacy policy at https://www.hometownamerica.com/consumer-data-protection-privacy-policy”.
Your consent will not be shared with third parties for marketing. We will not send you any texts without your permission.
HOW TO OPT-OUT
You can stop receiving texts from Hometown America by replying STOP to any SMS message. Once you opt-out, you won’t get any more messages. If you want to start receiving texts again, reply START.
HELP
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://www.hometownamerica.
STANDARD MESSAGING DISCLOSURES
- To opt out of SMS communications, simply reply with “STOP”.
- For assistance or inquiries, reply with “HELP”.
- Sample response for “HELP” reply: “For further assistance, please visit our website at https://www.hometownamerica.com, or contact us at 312-967-4215.”
- Message and data rates may apply.
MESSAGE FREQUENCY
You may receive approximately 2-4 messages per day related to your requests. However, the frequency may vary depending on the nature of the communication.
POTENTIONAL FEES FOR SMS MESSAGING
Your phone carrier may charge you for each message sent or received. These charges can vary depending on your carrier and whether the message is sent within the country or internationally.
UPDATES TO THIS SMS COMPLIANCE POLICY
We may update this policy to reflect changes in our practices or compliance requirements. We encourage you to review it periodically. Any changes will be posted on this page with an updated effective date.
CONTACT US
If you have any questions about this SMS Compliance Policy, you can contact by visiting this page on our website: https://www.hometownamerica.com/contact/